Lake Pointe Medical Center is committed to providing the highest quality of care to the patients and families that we serve.
If you have concerns about the care you have received at our hospital we would like to hear about it. Please contact Nursing Administration at 972-412-3380 or write to 6800 Scenic Dr, Rowlett, Texas 75088. We are always looking for ways to improve the quality of care we provide to our patients. In addition, we would like you to know that you may contact the Joint Commission on Healthcare Accreditation for any concerns you would like to report. You can contact the Joint Commission as stated below.
E-Mail: complaint@jcaho.org Fax: Office of Quality Monitoring (630) 792-5636
Mail:
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact the Joint Commission at 1-800-994-6610, 8:30 a.m. to 5:00 p.m., Central Time, weekdays.