How to Obtain Medical Records
You may obtain your records in person at the Health Information Management Office or by mail. Records are copied by HealthMark Group. Nominal fees are set by the Texas Health and Safety Code. These fees are updated on a yearly basis.
All requests must have a completed Medical Records Release Form and a photo ID must be presented at the time the request is made.
To request a copy of your medical records for personal use:
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HealthMark Group will contact you with an invoice for payment
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After payment, you can either pick up or have your records mailed
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If requesting by mail or fax, please send authorization and copy of ID.
To request a copy of your medical records for another physician:
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Patient or patient’s representative must present a photo ID
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Records are forwarded directly to the physician
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No charge for records forwarded directly to a physician
Processing
All requests require at least 24 hours for processing. Some requests will require additional time.
Payment Information
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Please remit payment by check or credit card.
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Checks should be made payable to HealthMark Group, LLC.
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Exact change is required if paying by cash. A receipt will be attached. If you do not receive a receipt at the time of payment, please contact HealthMark Group for a full refund at (800) 659-4035.
Contact
Lake Pointe Medical Center
Health Information Management Department
6800 Scenic Dr.
Rowlett, Texas 75088
Phone: (972) 412-3380 ex. 1131 Option 1
Fax: 972-412-3360